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"  I would like to appreciate the service quality of your customer care team. I didn't have any previous experience of buying any accessory online and so I was pretty confused. I ended up calling your customer care team a number of times. But what impressed me the most was that instead of being rude and irritated with me, they answered all my queries and were patient. I was actually ordering for a watch online for the first time and was looking for a simple one. I was deeply impressed with the timely product delivery.  "